What is a CRM and Why Your Trade Business Needs One?

Ever lost a customer’s number, forgotten to follow up on a quote, or double-booked a job? If you’re like most tradies, keeping track of leads, quotes, and follow-ups feels like a never-ending headache. That’s where a CRM system comes in. But let’s be real. When you hear “CRM,” you might think it’s just another fancy […]